Feedback Component - User Guide
The Feedback Component helps improve AI-powered features by collecting your opinions on AI-generated content. It appears as simple thumbs up/down buttons that let you rate AI responses, provide detailed feedback, and help improve the system for everyone.
What This Feature Does
The Feedback Component helps improve AI-powered features by collecting your opinions on AI-generated content. It appears as simple thumbs up/down buttons that let you:
- Rate AI responses - Tell us if the AI did a good job or needs improvement
- Provide detailed feedback - Share specific suggestions when something didn't work well
- Help improve the system - Your feedback directly helps make AI features better for everyone
- Quick and easy rating - Express satisfaction with just one click
Think of it as a way to "train" the AI by telling it what works and what doesn't.
Where You'll See Feedback Buttons
The feedback component appears after AI-generated content in various features:
- AI Translation - After text is translated to another language
- AI Optimization - After AI improves your writing or content
- Case Comments - After AI helps create or improve case responses
- Record Fields - After AI enhances field content
- Email Assistance - After AI helps compose or improve emails
Look for small thumbs up and thumbs down buttons - that's your feedback component!
How to Use the Feedback Component
Giving Positive Feedback (Like)
When to use: When the AI did exactly what you wanted or made things better.
Steps:
1. Look for the thumbs up button after AI content appears
2. Click the thumbs up button once
3. The button will highlight to show your choice was recorded
4. You'll see a success message: "Thank you for your feedback!"
That's it! Your positive feedback is immediately sent to help improve the AI.
Steps:
1. Look for the thumbs up button after AI content appears
2. Click the thumbs up button once
3. The button will highlight to show your choice was recorded
4. You'll see a success message: "Thank you for your feedback!"
That's it! Your positive feedback is immediately sent to help improve the AI.
Giving Negative Feedback (Dislike)
When to use: When the AI didn't help, made mistakes, or made things worse.
Two ways this can work (depends on how your administrator set it up):
Option 1: Quick Dislike (No Questions Asked)
1. Click the thumbs down button
2. The button highlights and feedback is sent immediately
3. You'll see a success message confirming your feedback
Option 2: Detailed Feedback (Pop-up Window)
1. Click the thumbs down button
2. A window opens asking "What specifically didn't you like?"
3. Type your specific feedback in the text box
4. Click "Submit Feedback" to send your comments
5. The window closes and you'll see a success confirmation
Your detailed feedback is valuable! The more specific you are, the better we can improve the AI.
Two ways this can work (depends on how your administrator set it up):
Option 1: Quick Dislike (No Questions Asked)
1. Click the thumbs down button
2. The button highlights and feedback is sent immediately
3. You'll see a success message confirming your feedback
Option 2: Detailed Feedback (Pop-up Window)
1. Click the thumbs down button
2. A window opens asking "What specifically didn't you like?"
3. Type your specific feedback in the text box
4. Click "Submit Feedback" to send your comments
5. The window closes and you'll see a success confirmation
Your detailed feedback is valuable! The more specific you are, the better we can improve the AI.
Step-by-Step Examples
Example 1: AI Translation Worked Great
Situation: You used AI to translate your email from English to Spanish, and the translation was perfect.
Steps:
1. Read the Spanish translation the AI provided
2. Notice it sounds natural and captures your meaning perfectly
3. Click the thumbs up button below the translation
4. See the button highlight in blue/green
5. Get confirmation: "Thank you for your feedback!"
Result: The AI learns that this type of translation is working well.
Steps:
1. Read the Spanish translation the AI provided
2. Notice it sounds natural and captures your meaning perfectly
3. Click the thumbs up button below the translation
4. See the button highlight in blue/green
5. Get confirmation: "Thank you for your feedback!"
Result: The AI learns that this type of translation is working well.
Example 2: AI Optimization Made Things Worse
Situation: You asked AI to improve your case notes, but it removed important details.
Steps:
1. Review the AI's improved version of your notes
2. Notice that key customer information was removed
3. Click the thumbs down button
4. A feedback window opens asking what you didn't like
5. Type: "The AI removed important customer details about their specific product issue"
6. Click "Submit Feedback"
7. Get confirmation that your feedback was received
Result: The AI team learns to preserve important details when optimizing text.
Steps:
1. Review the AI's improved version of your notes
2. Notice that key customer information was removed
3. Click the thumbs down button
4. A feedback window opens asking what you didn't like
5. Type: "The AI removed important customer details about their specific product issue"
6. Click "Submit Feedback"
7. Get confirmation that your feedback was received
Result: The AI team learns to preserve important details when optimizing text.
Example 3: AI Translation Had Minor Issues
Situation: AI translated your text but used overly formal language when casual tone was needed.
Steps:
1. Read the translation and notice the tone isn't quite right
2. Click the thumbs down button
3. In the feedback window, type: "Translation is accurate but too formal - should sound more conversational"
4. Submit your feedback
5. Get confirmation message
Result: The AI learns about tone preferences for different types of content.
Steps:
1. Read the translation and notice the tone isn't quite right
2. Click the thumbs down button
3. In the feedback window, type: "Translation is accurate but too formal - should sound more conversational"
4. Submit your feedback
5. Get confirmation message
Result: The AI learns about tone preferences for different types of content.
Common Questions and Answers
About Using Feedback
Q: Do I have to give feedback?
A: No, feedback is completely optional. Use it when you have a strong opinion about the AI's performance.
Q: Can I change my feedback after submitting?
A: No, once submitted, feedback cannot be changed. However, you can provide feedback on future AI responses.
Q: What if I'm not sure if the AI did well?
A: If you're unsure, it's okay to not give feedback. Only provide feedback when you have a clear positive or negative opinion.
A: No, feedback is completely optional. Use it when you have a strong opinion about the AI's performance.
Q: Can I change my feedback after submitting?
A: No, once submitted, feedback cannot be changed. However, you can provide feedback on future AI responses.
Q: What if I'm not sure if the AI did well?
A: If you're unsure, it's okay to not give feedback. Only provide feedback when you have a clear positive or negative opinion.
About Feedback Impact
Q: Does my feedback actually make a difference?
A: Yes! Feedback is used to improve AI models and features. Your input directly influences how the AI performs for everyone.
Q: How quickly do improvements happen?
A: AI improvements happen gradually over time as patterns in feedback are analyzed. Don't expect immediate changes, but your feedback contributes to long-term improvements.
Q: Can I see how my feedback was used?
A: Individual feedback isn't tracked back to specific users, but overall AI improvements benefit from collective feedback.
A: Yes! Feedback is used to improve AI models and features. Your input directly influences how the AI performs for everyone.
Q: How quickly do improvements happen?
A: AI improvements happen gradually over time as patterns in feedback are analyzed. Don't expect immediate changes, but your feedback contributes to long-term improvements.
Q: Can I see how my feedback was used?
A: Individual feedback isn't tracked back to specific users, but overall AI improvements benefit from collective feedback.
Tips for Giving Great Feedback
When to Give Positive Feedback
• AI solved your problem perfectly
• AI saved you significant time
• AI suggestions were exactly what you needed
• Quality was better than expected
• AI saved you significant time
• AI suggestions were exactly what you needed
• Quality was better than expected
When to Give Negative Feedback
• AI made your task harder instead of easier
• AI introduced errors or mistakes
• AI missed the point of what you were trying to do
• Results were significantly worse than doing it manually
• AI introduced errors or mistakes
• AI missed the point of what you were trying to do
• Results were significantly worse than doing it manually
Writing Helpful Negative Feedback
• Be specific: "Translation used wrong verb tense" vs. "Translation is bad"
• Explain context: "For customer emails, tone should be friendlier"
• Suggest improvements: "Should preserve bullet points in formatting"
• Focus on patterns: "AI consistently removes important dates"
• Explain context: "For customer emails, tone should be friendlier"
• Suggest improvements: "Should preserve bullet points in formatting"
• Focus on patterns: "AI consistently removes important dates"
Important Reminders
• Feedback is valuable - your opinion helps improve AI for everyone
• Be honest - both positive and negative feedback are helpful
• Be specific when giving negative feedback to help developers understand issues
• Don't include sensitive information in feedback messages
• One click is enough - you don't need to repeatedly click feedback buttons
• It's okay to skip - only provide feedback when you have a clear opinion
Remember: The feedback component is there to help make AI features better for you and your colleagues. Your input matters and contributes to continuous improvement of the system!
• Be honest - both positive and negative feedback are helpful
• Be specific when giving negative feedback to help developers understand issues
• Don't include sensitive information in feedback messages
• One click is enough - you don't need to repeatedly click feedback buttons
• It's okay to skip - only provide feedback when you have a clear opinion
Remember: The feedback component is there to help make AI features better for you and your colleagues. Your input matters and contributes to continuous improvement of the system!