SimpleT Case Comment Component

The Case Comment feature automates agent workflows during comment creation, saving time and improving efficiency. It offers AI-powered translation and optimization to enhance agent-written text.

Setup

How to use Case Comment?

  • Enter text in the textarea.
  • AI options:
    • Translate: Select a language and click Translate to update the text.
    • AI Optimize: Optimizes text based on customer instructions.
  • Public checkbox controls visibility of the Case Comment.
  • Click Publish to post the comment.
The picture shows us the New Case Comment panel.

Properties explanation

Common Properties (used in both Record Page and Screen Flow):

  • Title
    Text shown as the component title.
  • Setup: Show option to translate?
    Checkbox to display the Translate button on the component.
  • Setup: Show option to AI Optimize?
    Checkbox to display the AI Optimize button on the component.
  • Setup: Target Language
    Default target language. You can use static values like "de" for German, or dynamic expressions like CustomField__c or CustomObject__r.CustomField__c.
  • AI: Enter the instructions
    Detailed instructions to guide the AI's response (e.g., "Generate a ToDo list from a transcript", "Include more Salesforce terminology").
    You can use dynamic placeholders like {{ Name }} or{{ Address.State }}.

Flow Screen Specific Properties:

  • Setup: Is Public Case Comment
    Boolean value to mark the case comment as public or private.
  • Setup: Show option to translate?
    Checkbox to display the Translate button on the component.
  • Setup: Show option to AI Optimize?
    Checkbox to display the AI Optimize button on the component.
  • Setup: Target Language
    Default language used for translation. Can be a static string (e.g., "de") or a dynamic expression (e.g., CustomField__c).
  • Setup: Case Comment text
    The actual comment text the user enters.
  • Setup: Case Record ID
    ID of the Case record that the comment is related to.
  • Response: Text
    Output text field populated after AI processing. It is available in the Advanced section.
The picture shows us the New Case Comment panel.